Volunteer with us

Amy accepting the award
Our volunteer caseworkers won the Heart of the Community Award at Torfaen Community and Volunteer Awards 2021


Volunteer Caseworkers

We are looking to recruit volunteer caseworkers to guide and support clients with benefits related queries including entitlement, claims, mandatory reconsiderations, and appeals.

For this role, you don’t need an in-depth knowledge or experience of benefits, although this would be helpful.

You do need a willingness to learn – a full induction, training and ongoing support will be provided.

About the role

  • Interviewing clients, face-to-face, by telephone or video chat
  • Communicating relevant information, exploring options and helping clients to make decisions
  • Acting, where necessary and with permission, on behalf of the client, advocating, writing letters, making referrals
  • Completing clear and accurate case records

What makes a successful caseworker?

  • A desire to help people
  • A good listener, approachable and non-judgmental
  • Ability to communicate, orally and in writing
  • Ability to explain information in easily understood terms
  • A competent level of IT literacy
  • Ability to input data accurately

If this sounds like you, we would love to hear from you.

To find out more, please give us a call on 01633 485865 or email info@dapwales.org.uk

If you are ready to apply, please complete and return this Application Form

Other volunteering opportunities  

There are many opportunities to volunteer at DAP including: 

  • Trustees
  • Administration 
  • Marketing
  • Reception support

We welcome people who have experience of disability or caring and anyone who wants to help improve the situation of those with long-term illness or disability.

We are committed to supporting our volunteers and ensure that everyone enjoys their experience with us. DAP provides a warm and welcoming environment. We support volunteers professionally and personally. We will provide you with:

  • Full training for the role
  • Support and mentoring from a named member of staff
  • Travel expenses
  • Opportunities to increase professional skills and set personal development goals
  • Opportunities to socialise

We continue to passionately achieve the Investors in People award. This represents the best practice we have in place to ensure our volunteers have a quality experience. All those involved with DAP are treated equally.

What volunteers say 

Many of our volunteers have previously been DAP clients. 

“Volunteering with DAP has helped me with my self-esteem and confidence. As a disabled person it has helped me feel included and it is wonderful to be able to help others in similar situations.”

Volunteers have told us that they value:

  • Making a difference to individuals, families and carers
  • Learning new skills and increasing their confidence
  • Having a reason to get up in the morning and a sense of achievement at the end of the day
  • Being able to give something back and help people who really need support
  • Our professional approach

How to apply to become a volunteer

If you would like to volunteer with us:

  • Complete and return our Application Form
  • Receive an invitation for an interview, this is very relaxed and informal
  • Join the DAP team
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