About Us

DAP (Disability Advice Project) provides a welfare rights service to support disabled people, their families and carers.

Independent specialist advice


Funded by the National Lottery Community Fund[/caption]

disability confident committed


How We Can Help

I'm an Individual

If you have to finish work due to ill health, then you may be able to make a claim for New Style Contribution Based Employed and Support
Allowance (NSESA).  You will need to obtain a fit note from your GP giving details of why you are no longer fit for work and will then need to make a claim by telephone or online – details of how to do so can be found online at gov.uk. 

If you are still employed and receiving statutory sick pay, then you can apply for NSESA up to 3 months before your SSP ends and you will then start getting NSESA as soon as your SSP ends. 

You will initially receive an assessment phase rate of NSESA
paid fortnightly and you will be asked to undergo a work capability assessment which involves completing a form and undergoing a medical assessment.  After 13 weeks of the assessment phase rate
provided your work capability assessments are concluded, you should receive a decision from the DWP about your ability to work.  You should contact us for advice at this point as you may need to challenge any unfavourable decision and we can also check that the decision that has been made is appropriate. 

Depending on any other income or capital that you may have,
then your NSESA can be topped up with Universal Credit.   

Please contact us for advice before making any claim so we
can advise you appropriately.   


Please contact us if you need to make a claim for Universal Credit or if you would like help with your existing Universal Credit claim, so we can advise and support you appropriately.  


  • If you lose part or all of your benefit(s), or have a claim rejected then we can help. Our Information Support Assistant can provide solutions and answers to many of your questions over the phone. If you need to come in and see a caseworker, an appointment will be made for you.

At the appointment we will:

      • Explain your options so you understand your choices and make informed decisions
      • Assist in requesting a Mandatory Reconsideration to start the appeal process
      • Assist in gathering any supporting evidence, including medical evidence to assist with your Mandatory Reconsideration
      • Assist you in completing a SSCS1 form if your Mandatory Reconsideration is not successful. The SSCS1 is required to appeal direct to the Courts and Tribunals Service
      • Help to assess all your evidence and further information required

Before the Tribunal we will usually meet to ensure you are fully prepared and alleviate any concerns you may have. If required, we can accompany you to your Tribunal, however this is not necessary in every case

The Tribunal – what happens?

      • You MUST attend your Tribunal to have any chance of being successful. We understand this can be a challenge for some people, especially those with mobility and or mental health issues
      • If you need a caseworker at your Tribunal, then we will do our best to be there to support you
      • The Tribunal will hear your case and determine at what rate the benefit must be paid, and if the claim is to be backdated
      • The Tribunal issues instructions to the DWP

What happens if I don’t win at Tribunal?

    • You can accept the decision of the Tribunal
    • You may take the case to the Upper Tier Tribunal. This is rare and our caseworkers will offer advice on the best way forward

What are they?

PIP has replaced the Disability Living Allowance (DLA) for people aged 16 and over who have not reached State Pension age. The change was made in 2013 and the UK Government intend that everyone currently receiving DLA will be re-assessed for PIP by the autumn of 2017. The assessment criteria is more stringent for PIP than DLA. If you are on DLA and your circumstances change you may like to talk to us before making a PIP application.

To claim for PIP you must be;

• Aged 16 and over and have not reached State Pension age 

• Be a UK resident and be lawfully resident

• Must meet certain disability criteria

Visit: https://www.gov.uk/pip/overview for details. PIPs are awarded against disability criteria on the basis of how your condition affects you, not the condition itself.

You may like to use the DWP’s PIP checker to find out if and when PIP affects your DLA. You can also find more information on benefits by visiting: https://www.gov.uk/financial-help-disabled

PIP is not:

• Means tested

• Taxable

• Dependent on a certain level of National Insurance contributions

• Affected by any work done by yourself

*Please Note* Regarding PIP claims, firstly you need to ring the Department of Works and Pensions on Telephone: 0800 917 2222 or Textphone: 0800 917 7777 Monday to Friday, 8am to 6pm to start your claim. They will send you a personalised application form. 

Once you receive this form, you can make an appointment to see one of our dedicated welfare rights workers. Please ring between 10am and 4pm (weekdays) and our friendly staff will offer you the next available appointment.

Please let us know if you are unable to attend an appointment as we have limited appointment slots and do our very best to see everyone that needs our help. 


We help people to fill out forms themselves or we can complete forms on your behalf. Our caseworkers are fully trained to help with forms that can seem daunting and complex. We will make the process easy for you, our service is provided in a relaxed and comfortable room where your privacy and confidentiality is guaranteed. You will still sign the forms and are legally responsible for the information you provide to the DAP welfare rights caseworker.

The benefit application forms we can help with are:

• Personal Independence Payment – PIP 

• Employment Support Allowance – ESA 

• Disability Living Allowance for those under 16 only

• Attendance Allowance for those over State Pension age

• Carers Allowance

• Any renewal forms for the above benefits

Please ring between 10am and 4pm on weekdays and our friendly staff will offer you the next available appointment.

Please let us know if you are unable to attend an appointment as we have limited appointment slots and do our very best to see everyone that needs our help.

We're an Organisation

What is an access audit?

We offer several different kinds of audits. These include:


  • Walk and talk audits – We’ll help you walk in the tracks of a disabled person. One of our auditors will walk with you around your building. The auditor will help you understand the access issues that might prevent disabled people from using your facility. Sometimes, usually with larger premises, we bring disabled people with us. We won’t compile a formal report for this type of audit but will note the key points in a short letter.
  • Access guidance – This will help you target key issues and assess your building against these certain access criteria contained on a tick list. We report against the tick list, giving key comments and general advice on access issues.
  • Drawing assessments – We consider access issues on the basis of drawings alone. It is typically used as part of the design process when building are first constructed or renovations are planned. The findings will be contained in a short report.
  • Audits of external environments – We can carry out audits of town centres, countryside path, cemeteries, building access routes etc. The nature of the report is dependent on the nature of the commission.
  • Full access audits – These audits use the British Standard BS8300 to compare your buildings against best practice. A comprehensive report is prepared which features photographs. An executive summary brings together the report’s action points.

What is our experience of access statements and planning?

  • We regularly comment on planning applications submitted to local authorities.
  • We make presentations to planners, building control officers and agents associated with local authorities.
  • We work with access groups throughout the country to promote the needs of disabled people.
  • We work with senior officials, Assembly Members and Ministers of the Welsh Government.

How can we help?

DAP offers tailored training on Disability/Access Awareness. We can train you and your staff on ways to improve access and welcome disabled people with first class service.

Access issues specific to your building/employees can also be incorporated into the training session, if you have previously purchased an access audit from us.

Our trainers

All our trainers are disabled people who volunteer with DAP. They bring a lived insight into how goods and services are made accessible and how this can improve your reputation, increase your customer base and profits. 

Our Disability Awareness package includes:

  • Identification of disabled people (visible v. invisible impairments)
  • Advantages of the inclusion of disabled people
  • Models of disability (medical v. social model)
  • Correct use of language
  • Myths and misconceptions
  • Practical advice on dealing with disabled people
  • Access issues
  • Disability Discrimination Act
  • Equality and Human Rights Commission

Previous participants had this to say:

“Good to have the opportunity to discuss matters with professionals”

“A very interesting and useful day”

“A very well presented course”

Price: £250 Duration: ½ day

For details on pricing or any further information, please contact us.



We do not get any government funding. So all the money we make from fundraising helps us continue the important work of supporting our clients.

fundraising with mickey and minnie mouse

If you would like to make a donation our bank details are: 

  • Name of account: Disability Advice Project Ltd
  • Bank sort code: 60-83-01
  • Account number: 20323738
  • Bank: Unity Trust
  • Reference: please input your name  
  • If you are a UK Tax payer you can gift aid your donation. That means we can claim an extra 25p for every £1 you donate. Please complete and sign the gift aid form and email it to info@dapwales.org.uk.

If you would like to make a donation by cheque please send it with your signed gift aid form to us at Unit 9a, Avondale Business Park, Cwmbran, NP44 1UG.

You can also help us by:

Shopping online on AmazonSmile 

AmazonSmile  is a website run by Amazon. It’s exactly the same as amazon.co.uk, but there is a wide range of products eligible for a donation. Every time you buy an eligible product, Amazon donates 0.5% of the net purchase price (excluding VAT, returns and shipping fees), at no cost to you. Simply choose Disability Advice Project on the charities list.

1.    Go to smile.amazon.co.uk  and login into your regular Amazon account.

2.    Choose Disability Advice Project from the charity options.

3.    Do your shopping as usual.

Registering for Give as you Live

Every time you shop online at www.giveasyoulive.com with selected retailers, they will donate 1% of the value of your shopping to us. It doesn’t cost you a penny!

Please contact us on info@dapwales.org.uk if you would like to:

  • Organise a fundraising event for us.
  • Make a bequest in your Will.

Thank you for your support!


Accessible Holidays

Travelling when you have a disability takes preparation! Do you have any recommendations or holiday tips? We have pulled together some useful resources to help plan for a holiday. Let us know if you have any suggestions 😊 Our most successful holiday destinations have been close to home. Crescent Hideaway...
Read More

Hope GB’s Family Fun Day

Hope GB’s Family Fun Day on Saturday 18 June at Panteg House Employees' Club was filled with activities for all the family, to celebrate and raise awareness of autism. Disability Advice Project supported the event with a Play Your Cards Right game and prizes. There was also music, inflatables, animals,...
Read More

Big Event is a Big Hit with Families

Disability Advice Project (DAP) supported Cwmbran's Big Event at the Boating Lake on Saturday, 11 June. DAP’s team ran a stall with a Play Your Cards Right game and crafts for sale. With more than 7,000 people attending, it provided a wonderful opportunity to raise awareness about DAP’s services. DAP’s advisers were...
Read More

Care Fair Celebrates Carers

Disability Advice Project joined Age Cymru Carers Community Service and Blaenau Gwent Social Services Carers Team to celebrate unpaid carers at a Care Fair on Thursday 9 June at Bedwellty House,in Tredegar. Charities and partner organisations joined the event to provide information about services and support available to carers. There was...
Read More

Disability Advice Project Bulletin – June 2022

For our monthly round-up of posts shared by DAP and other organisations visit:  https://mailchi.mp/c6a1f280f618/disabilityadviceprojectjune22 To subscribe to our monthly bulletin click here. Disability Advice Project shares helpful information, events, opportunities to socialise, and more. Help us spread the word – visit our Facebook and Twitter pages to share, like and comment on stories. Or get in...
Read More

DAP gains £1.4m for people with disabilities and long-term health conditions

Disability Advice Project gained more than £1.4million in benefits for people with disabilities and long-term health conditions in the year ending March 2022. Our team helped more than 400 people to claim benefits and successfully appeal decisions by the Department for Work and Pensions. In addition to benefit claims, we...
Read More

Disability Advice Project bulletin – May 2022

For our monthly round-up of posts shared by DAP and other organisations visit:  https://mailchi.mp/c7691ce5ce49/disabilityadviceprojectmay22-16092014 Disability Advice Project shares helpful information, events, opportunities to socialise, and more. Help us spread the word – visit our Facebook and Twitter pages to share, like and comment on stories. Or get in touch via email info@dapwales.org.uk. To subscribe to...
Read More

Easter in Pontypool

Disability Advice Project was in Pontypool giving advice to people with disabilities and carers at two Easter-themed events. DAP’s team ran a pop-up stall on Wednesday 30 March, at Pontypool Indoor Market, and then supported Sight Cymru’s Spring Fayre on 6 April, at Torfaen Museum.Jayne Salkeld, Joint Project Manager at...
Read More

Disability Advice Project bulletin – April 2022

Disability Advice Project shares helpful information, events, opportunities to socialise, and more. For the monthly round-up of posts shared by DAP and other organisations visit: https://mailchi.mp/9d7253c7f0fa/disabilityadviceprojectnewssummaryapril Help us spread the word – visit our Facebook and Twitter pages to share, like and comment on stories. Or get in touch via...
Read More

Health and Social Care event brings charities together in Brynmawr

Disability Advice Project joined Aneurin Bevan University Health Board’s Health and Social Care Event on Thursday 24 March outside the Market Hall Cinema, in Brynmawr. The event was attended by 16 organisations including Alzheimer’s UK, Blaenau Gwent Integrated Wellbeing Network, Cyfle Cymru, Heddlu Gwent Police, Shared Lives, Trusting Hands and...
Read More

Disability Advice Project bulletin – March 2022

Disability Advice Project shares information and advice, events, opportunities to socialise, work, study and much more. For the monthly round-up of stories shared by DAP and other organisations visit: https://mailchi.mp/e91a4ce11ce1/disabilityadviceprojectnewssummaryfeb22-15927938 Help us spread the word – visit our Facebook and Twitter pages to share, like and comment on stories. Or...
Read More

Cwmbran town centre public transport improvements

What public transport improvements would you like at Cwmbran town centre?  Disability Advice Project (DAP) is participating in a Capita consultation concerning the redevelopment of Cwmbran's bus and train stations. Let us know if you have any ideas or thoughts on: How best to improve the existing pedestrian routes between...
Read More

Torfaen Access Forum campaigns for better access to countryside, parks and nature reserves

Would you like to see improved access to the local countryside, parks and nature reserves? Join Torfaen Access Forum’s (TAF) Zoom meeting on 30th March at 10am. We will be talking about ways to make our countryside more welcoming for disabled people. Please email taftorfaen@outlook.com for Zoom details. Do you...
Read More

Disability Advice Project bulletin – February 2022

The Disability Advice Project shares practical information and advice, plus opportunities to socialise, work, study and much more. For the monthly round-up of stories shared by DAP and other organisations in January visit: https://mailchi.mp/abd83a6cf48e/disabilityadviceprojectnewssummaryfeb22 Help us spread the word - visit our Facebook and Twitter pages to share, like and comment on stories. Or get in...
Read More

Healthy Working Wales Award

Disability Advice Project (DAP) has successfully maintained its Healthy Working Wales (HWW) award, having demonstrated how it cares for employees and volunteers. An external assessor who carried-out the HWW bronze award Status Check, commended DAP for putting the wellbeing of its staff and volunteers first. DAP’s individual risk assessments have...
Read More

Carers Rights Day

Disability Advice Project was delighted to support Carers Rights Day on 25 November at the new community wellbeing hub Ty Glas Y Dorlan in Thornhill, Cwmbran.   The event, dedicated to carers, saw a range of organisations attend, providing information and advice on the support available for carers and those...
Read More

Heart of the Community Award Winners

Disability Advice Project’s volunteer caseworkers won the Heart of the Community Award at the Torfaen Community and Volunteer Awards 2021 on Saturday 2 October. The prestigious event at Pontypool Active Living Centre recognised the contributions made by volunteer groups and individuals across Torfaen during the covid pandemic. Amy Watkins, Information...
Read More

DAP pop-up fundraiser attracts local support

Disability Advice Project (DAP) raised an incredible £515 at its pop-up stall at Cwmbran Centre on Saturday 25 September. All proceeds go to DAP and its advice services for people with disabilities. Pauline Jones, Joint Project Manager, DAP, said: “We would like to say a special thank you to Gail...
Read More

Make a difference as a Disability Advice Project Trustee

Are you passionate about making a difference to the lives of disabled people and their families? We are looking for trustees, one to fill the role of Treasurer and others to support our organisation and would welcome experienced members of the public to join our Board. We are particularly keen...
Read More

DAP calls for Benefits System Reform in Wales

Disability Advice Project (DAP) responded to a call for evidence by the UK Government’s Welsh Affairs Committee about the benefits system in Wales. DAP is calling for a system that is less complex, faster, and easier to access. In the last 18 months DAP has helped almost 500 disabled people...
Read More


Monday – Friday

10.00am – 16.00pm

Click on any of the following links to get more information about what services we offer.

Support with forms

Personal Independence Payment (PIP)

Access audits 

Disability Awareness Training 

You can drop us an email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or phone us on: 01633 485865

Telling us a little bit about your issue and we will be able to book an appointment for you.

You can drop us an email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or phone us on: 01633 485865

We will then be able to let you know fairly quickly whether we can help you.

Firstly, you need to ring the Department of Works and Pensions DWP – Personal Independence Payment claims on Telephone: 0800 917 2222 or Textphone: 0800 917 7777 Monday to Friday, 8am to 6pm. They will send you a personalised application form.

Once you receive this form, please ring us to make an appointment to see one of our dedicated welfare rights workers: 01633 485865.

There are two groups that you can be allocated if you qualify for ESA: Work Related Activity Group (WRAG) and Support Group (SG). To find out which group you should be in we can usually advise you over the phone. However, in some cases it may be beneficial to set up an appointment with one of our case workers: 01633 485865

To apply for DLA, we recommend you give us a call on: 01633 485865 to set up an appointment.


Following an unsuccessful renewal claim for Disability Living Allowance, I was completely gobsmacked. I was previously allowed the mobility part of DLA. Nothing had changed in my condition, or my circumstances. I felt scared, confused, rejected and let down. As soon as I arrived at the Disability Advice Project, the door was opened for me, and a chair offered, as if they could not do enough for me. I felt so good inside, so welcomed and so at ease. I was introduced to a caseworker who asked what was troubling me, all of a sudden, somebody cared and understood me. We went through my whole medical history and my details were taken, forms filled in and time spent talking to me and calming me down. After much paper work, I went to a tribunal. Thanks to DAP and all their hard work, lots of patience, and hours and hours of time, my appeal was successful and even backdated. I would like to thank everyone for their hard work, time, patience and of course the amount of money spent on paper work, postage and all the unseen expenses such as computers, heating, petrol and stationery.
I have twin boys aged 16 years old with Cerebral Palsy. In June 2011 we were sent renewal packs for their DLA. The outcome was Joel remained the same, but the decision on Liam’s DLA had changed from middle rate to the lowest rate. With them saying that Liam now only needed an hour of care throughout the day and night. The Careers Centre in Pontypool, put me in touch with DAP. They were great, they agreed to take Liam’s case to the tribunal and I knew whatever the outcome would be, they would do the best for us. It was left to them to contact the various people who were involved with Liam (physiotherapist, social worker, school, and GP) for their reports which DAP forwarded on to the tribunal services. Liam was very anxious about going to court and was starting to get worried and upset but we received a letter from the DLA to say they had changed their decision and Liam would go back to middle rate, and would no longer need to attend the tribunal. We were very happy with this outcome and it was a huge relief, especially for Liam. I am writing this, as I want other people who may need help with a problem, big or small, to get in touch with DAP. They took away the stress when they agreed to help.
Fields marked with an * are required

Contact Us


Disability Advice Project, 9a Avondale Industrial Estate Avondale Way, Cwmbran, NP44 1UG

Phone No:


Registered Charity Number: 1156176 Registered Office in Wales: 24 Bridge St, Newport, NP20 4SF Registered Number in Wales: 08785632 Company Limited by Guarantee

Scroll to top