Volunteer welfare rights caseworker

As a caseworker you will provide welfare rights information, advice, representation and casework to disabled children, young people and adults, their families and carers. As well as general information and advice on other relevant issues e.g. employment, discrimination and mobility.   


Caseworker’s skills

  • passionate about equality and social justice
  • great communicators
  • have an empathy for the challenges that people with disabilities, their families and carers face
  • have good administration and organisational skills
  • have good IT skills e.g. Microsoft Office, databases, internet.


Your responsibilities:

  • Provide support via the telephone or face to face by supplying individuals with up-to-date and accurate information, advice and support.
  • Keep informed of developments in the fields of disability rights issues and anticipate what appropriate support may be required as a result.
  • Provide support in completing benefit forms on behalf of disabled people, their families and carers and monitor their cases and applications appropriately.
  • Provide information to Reception staff to enable them to arrange and manage appointments with clients.
  • If undertaking case work, ensure case files are kept in line with DAP and Data Protection Policies, and in accordance with IIP and AQS accreditation standards.
  • Undertake training both internally and externally as necessary for you to undertake the role of caseworker, share your knowledge with the caseworker team.
  • Attend regular caseworker meetings.

Volunteer application form

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